You have 14 days from the date of delivery to request a refund or exchange. To be eligible, items must be:
• Unused and in the same condition you received them.
• In their original packaging (including tags, box, or wrapping).
• Free from marks, sweat, or signs of wear.
To initiate a return or exchange, please contact us at [your email address] with:
• Your order number
• The items you wish to return or exchange
• The reason for return
We’ll respond within 1-2 working days with next steps.
1. General Information
• Gorilla Sportswear UK is a UK-based sportswear brand specialising in boxing equipment and apparel.
• All products are subject to availability. The company may modify or discontinue items at any time without prior notice.
• All prices are displayed in GBP (£).
2. Orders & Payments
• Orders must be placed through the official Gorilla Sportswear UK website.
• Payment is required in full before dispatch. Major debit/credit cards and secure online payment methods are accepted.
• An order confirmation will be sent by email. Please ensure all order and delivery details are correct.
Europe shipping available in 2026
4. Customs & Import Duties (International Orders)
• Customers are responsible for any customs fees, import taxes, or duties in their country.
• These charges are not included in shipping costs and vary by destination.
• If customs fees are refused and the parcel is returned, refunds will exclude shipping charges.
5. Delivery Times
• All delivery times are estimates and may vary depending on destination, customs clearance, or courier delays.
• During busy periods (e.g. holidays or sales), dispatch times may take longer.
• Tracking details will be provided once an order has been shipped.
6. Returns & Exchanges
• Returns are accepted within 14 days of delivery if items are unused and in original packaging.
• Return postage is the customer’s responsibility unless an item is faulty or incorrect.
• Refunds will be processed within 5–10 working days after the return has been received and inspected.
• To arrange a return, email info@gorillasportswearuk.co.uk with your order number.
7. Faulty or Incorrect Items
• Faulty or incorrect items must be reported within 7 days of delivery.
• Provide your order number, a description of the issue, and photos if possible.
• A replacement or full refund will be issued after review.
8. Liability
• Gorilla Sportswear UK is not liable for indirect, incidental, or consequential damages resulting from product use or delivery delays.
• Total liability for any claim shall not exceed the amount paid for the product(s).
9. Contact
